This Refund Policy explains how refunds work for credit purchases in S·Pika. S·Pika does not use recurring subscriptions or automatic renewal charges. Users purchase prepaid credits and use them for available services.
1. Refunds for unused credit packages
You may request a full refund for a purchased credit package within 14 days of the purchase date if none of the credits from that specific purchase have been used.
A credit package is considered used when one or more credits from that package have been deducted for a successfully completed transcription, translation or another paid S·Pika service. Partial refunds for partially used credit packages are not normally provided. This does not limit mandatory consumer rights under applicable law.
2. Technical errors during processing
Before paid processing begins, required credits may be reserved. If a technical error prevents successful completion and no result is provided, the reserved credits are automatically returned to your balance.
If a payment succeeds but purchased credits are not added to your account, contact support. After verification, we will restore the credits or arrange a refund where appropriate.
3. AI-generated results
Results may be affected by background noise, overlapping speakers, recording quality, accents, speech clarity, source-document quality and formatting. Variations in an AI-generated result do not by themselves mean that the Service was technically unavailable or defective. This does not limit mandatory consumer rights.
New users receive 20 free credits to evaluate the Service before purchasing a package.
4. Free and promotional credits
Free, trial, promotional and bonus credits have no monetary value. They cannot be transferred, exchanged for cash or refunded.
5. Account deletion and unused paid credits
If you request permanent deletion of your S·Pika account, you may request a refund for the monetary value of unused purchased credits remaining on the account. The final amount is calculated from the account’s credit transaction history after all active processing tasks have finished.
Account deletion is permanent. Once completed, you will no longer be able to access the account, its processing history or its remaining credits.
6. How to request a refund
Email support@spika-ai.com with your account email, order or transaction ID, purchase date and a brief reason for the request. We may ask for information necessary to identify the transaction and verify eligibility.
7. How refunds are issued
Eligible refunds are reviewed and initiated through the payment provider used for the original purchase, currently Creem. Approved refunds are normally returned to the original payment method; timing may depend on the payment provider and the customer’s bank or payment service.
8. Contact
For refund questions, contact support@spika-ai.com.